Most concerns can be sorted out quickly by speaking to the teacher or sending a message through the portal. We aim to respond within 5 working days.

If you are not satisfied, write to the Principal at info@mftz.org.uk, explaining the concern and what you would like to happen. We will acknowledge it within 5 working days and give a full response within 20 working days.

If you remain unhappy, ask for the complaint to be reviewed by [trustee or committee]. Their decision is final within the madrassah. Safeguarding concerns are never handled as complaints; they follow our Safeguarding policy. Data protection complaints can be taken to the Information Commissioner's Office.